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Home - CRM Software - Sage CRM SalesLogix - Sage CRM SalesLogix Support
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Sage CRM SalesLogix Support
 
Sage SalesLogix Support

Sage SalesLogix Support provides powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues. Sage SalesLogix Support is a component of the integrated Sage SalesLogix CRM suite, which also includes Sales, Marketing, Customer Service, and Mobile automation solutions.

Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.

Sage CRM SalesLogix Webcast
  Accounting Software Streamline Support Center Activities
Sage SalesLogix customer support automation software provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns.

Sage SalesLogix Support also provides escalation alerts via phone, e-mail, or pager, based on business rules you define.
SAGE SalesLogix SUPPORT KEY FEATURES
 
  • Account & Contact Management
  • Ticket Management
  • Service Contract Management
  • SpeedSearch
  • Knowledge Base
  • Defect Tracking
  • Standard Problems & Resolutions
  • Asset Management
  • Sales & Support Integration
  • Reporting
  • Notification & Alerts
  • Web Customer Portals
  • Returns
  Accounting Software Keep Critical Knowledge at Your Fingertips

The powerful SpeedSearch knowledge base in Sage SalesLogix helps support professionals quickly locate resolutions to customer issues. Support reps can efficiently search resources such as prior call tickets, standard problems, and resolutions, or access reference materials such as manuals, FAQ, and white papers from within the Sage SalesLogix customer support automation software.
  Accounting Software Help Customers Help Themselves

Reduce costs by empowering customers to find the answers they needonline at their convenience. The Sage SalesLogix Web Customer Portal puts the same intelligence from your knowledge base used by your support team, on your Web site, along with a powerful search engine that simplifies the self-service experience. With Sage SalesLogix Support, customers and employees around the world can also create and track support tickets online, anytime.
  Accounting Software Share Information with Sales and Marketing

A record of every support interaction is stored within each customers account history in Sage SalesLogix, so employees from Sales and Marketing to Accounting and Finance can share a complete view of all account activity.

Whether youre a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing returns, with Sage SalesLogix customer support automation software, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.
  Accounting Software Get More Info

Get a first look at just some of the benefits Sage SalesLogix has to offer in our product demo. Want to know more about customer support automation or managing a support knowledge base? Fill out our Get Info form, and we'll send you what you need.
 

 

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